Quality, Tourism and Cultural Heritage Management
by Ignazio Caloggero
Contents
1) Premise
2) For a new definition of Quality
3) Factors and Quality Indicators in Tourism and Cultural Heritage Management
4) An example of Quality Factors and Indicators
5) The 4 Q model and the quality cycle
6) Quality and Accessible Tourism
7) Culture of Quality and Tourism Development
8) The Parties interested in the Tourism Quality Plan
10) An Example of SWOT Analysis: Ragusa
Upcoming articles:
Definition of a Territorial Tourism Development Plan (PSTT) model
An Example of a Territorial Tourism Development Plan
Tourism Quality Management Systems
Ignazio Caloggero
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Tourism Quality and Cultural Heritage