The quality factors are the main tool for the perception of quality by the user (in our case the subscribers and citizens). The set of factors must be identified according to the needs (even if not expressed) of the users to whom the party addresses itself. The quality indicators are instead quantitative variables (and therefore measurable) that allow to measure in some way a certain quality factor as they are considered “indicative” of the quality factor, they are therefore objective indicators.
Some indicators can allow the measurement of several quality factors, for example a public relations manager is an indicator relating to the "image" factor, as it helps to improve the image of the party, but it should also be considered an indicator of the " accessibility ”as it facilitates contacts to and from the outside.
Another indicator that strengthens several factors is that relating to the number of public events (party parties, conferences, active citizens, etc.), in fact, it serves the "information" factor but also other factors such as "involvement capacity", " responsiveness ”,“ accessibility ”and so on.
Let's see a list of factors and then, for each one, an in-depth analysis with the indication of some measurable indicators (note: in this phase of reviewing the factors presented in the first draft of the document, the aforementioned list may undergo changes)
- Internal democracy
- Listening skills
- Responsiveness (effectiveness and efficiency)
- Communication (Information)
- Engagement skills
- Organizational Management